Frequently Asked Questions


Start by checking for a toilet leak.  Do this test at night or when you are out of the home for several hours.  Color the water in the tank of the toilet with food coloring, coffee, cola etc.  First thing in the morning or when you arrive home (before water is used) check the bowl of the toilet.  If the color shows in the bowl, you have a toilet leak.  Do this test to all of the toilets in the home. 

If you do not find a problem with the toilets in your home, you may have a service line leak. Our customer service staff can send a service person out to take a meter reading to determine the amount of consumption that went through the meter since your bill was generated.  If the service person determines a large amount of consumption, you may need to contact a plumber for further       investigation of the problem.

 

Start by checking for a toilet leak.  Do this test at night or when you are out of the home for several hours.  Color the water in the tank of the toilet with food coloring, coffee, cola etc.  First thing in the morning or when you arrive home (before water is used) check the bowl of the toilet.  If the color shows in the bowl, you have a toilet leak.  Do this test to all of the toilets in the home. 

You can also take a meter reading.  Again you want to do this test at night or when you are out of the home for several hours.  Take a read from the meter and write down all digits from left to right.  First  thing in the morning or when you arrive home, take another meter reading.  Again you will want to write down all digits from left to right.  If no one used water, the read should be the same.  If the read is different and no one used water, you have an internal problem.  

DO NOT PAY AT AN AGENCY OR MAKE YOUR PAYMENT WITH OUR AUTOMATED PHONE SYSTEM WHEN YOUR SERVICE HAS BEEN SHUT OFF.

You will need to contact our customer service department to make your payment or come to our New Stanton office (front counter from 8:15am to 6:00pm or 24/7 drive thru window).    The following must   be paid in full:

                *The balance due that is listed on your shut off notice

                *A deposit if you did not pay one at the time you signed up for service

                  ($100 for a residence and $150 for a business)

                *A turn on fee

                ($20 for next day service / $50 for same day service if paid before 3:30pm

                $150 for same day service if paid after 3:30pm)

                *A signed release giving MAWC permission to restore service if you are not going to be home

                (A release form can be downloaded from our website)

The original due date is 15 days after the print date of the bill.

                A reminder notice is sent 3 days after the original due date.

                A certified shut-off notice is sent 10 days after the reminder notice is sent.

                The shut-off date is 10 days after the certified

 

The original due date is 15 days after the print date of the bill.

                A reminder notice is sent 5 days after the original due date.

                A certified shut-off notice is sent 14 days after the reminder notice is sent.

                The shut-off date is 10 days after the certified 

When signing up for water service as an owner you will need the following:

                *A copy of photo I.D.

                *A completed application (application can be downloaded from our website)

                *All previous balances left at a different address must be paid in full

 

When signing up for water service as a tenant you will need the following:

                *$100 deposit for a residence or $150 deposit for a business

                *A copy of a lease or letter from the landlord stating you are permitted to sign up for service

                  (an owner tenant form can be downloaded from our website)

                *A copy of photo I.D.

                *A completed application (application can be downloaded from our website)

                *All previous balances left at a different address must be paid in full

 

MAWC phones are answered 24 hours a day /7 days a week.  The Emergency phone number is 724-755-5800.

MAWC's office is located off of the Arona Road exit of the RT 66 bypass.   The office address is 124 Park and Pool Road, New Stanton, PA 15672.

Office hours are Monday through Friday from 8:15 am to 4:30 pm.  The drive thru  is avaiable 24hours/7 days a week.