What is a typical water emergency?

    • A water main leak causing flooding/damage or icy conditions in the winter.
    • A service line leak outside of the home causing flooding/damage or icy conditions in the winter.
    • A leak inside the home causing flooding/damage and the inside valve is inoperable.

    What is a typical wastewater emergency?

    • A basement back up of wastewater.
    • A manhole or clean out that is overflowing.



      (724) 755-5800

      24 hours a day / 7 days a week



      Flushing with Ice

      If you received a letter or automated call about "Ice Pigging" in your area, or if you live in the areas below, please refer to the video below for more information about the water line flushing method we will use. Also, please see the letter sent to residents in the affected areas below the video.

      Ice Pigging Truck

      West Newton Areas

      Nov. 6, N. Water St.

      Nov. 7, 4th, Summit, and 5th st. Ext. on the hill.

      Nov. 8, Vine st.

      Below is the letter sent to residents in the area where the "Ice Pigging" method of line flushing is to take place. Please note; if you live in the affected area and did not receive a phone call about this program, please visit https://payments.mawc.org/site/login to update your emergency contact information.

      The Municipal Authority of Westmoreland County will be conducting Ice Pigging maintenance to the water main lines in your area the week of November 5, 2018. This work will be conducted on November 6th, 7th and 8th

      The procedure is an alternative to simply flushing main water lines. Ice pigging is a technique that is effective in removing the particles and sediment from the walls of water line which if released causes the water to get discolored. An ice slurry is injected and pumped through a section of water main to “scour” it, removing all this loose particles and sediment.

      The work will occur during normal daylight hours (8am-5pm).  Please do not use your water while the operation is going on as you may draw some of the ice slurry and dirt into your service lines. This process may also cause a small amount of table salt (used to make the ice slurry) to enter your service lines. A member of MAWC’s service group will knock on your door prior to the ice pigging starting on your street.  The process will take approximately 1 to 2 hours for each section of line. Customers should not only avoid using the water during the cleaning process but should flush their service lines for a period of at least 10 minutes when the process is complete or when they get home.  Flush your line at the first faucet that enters your home after your water meter.

      For healthy individuals, the normal sodium intake from water is not critical, however larger sodium levels (like those associated with this process) can be a concern to individuals on sodium restricted diets or those on dialysis. Please flush your service lines to avoid any issues. Continue flushing until you see no discoloration and the water does not have a “salty” taste.

      MAWC will be contacting you by telephone the day before the project begins on your street with more accurate start times when the crew will be in your area.

      If you have not updated your contact information with us, please do so by phoning our office at 724-755-5800 or you can visit our website, Facebook or twitter sites for further information.

      If you have any further questions or concerns please contact Mark Stoner, MAWC Water Quality Superintendent, at 724-755-5882 or by email at mstoner@mawc.org.

      Thank you for your patience and understanding as MAWC makes necessary improvements to improve the quality of your drinking water.