Frequently Asked Questions
Office hours are Monday through Friday from 8:15 am to 4:30 pm. The drive thru is open 8:15 am to 4:30 pm, Monday through Friday.
MAWC's office is located off of the Arona Road exit of the RT 66 bypass. The office address is 124 Park and Pool Road, New Stanton, PA 15672.
MAWC phones are answered 24 hours a day /7 days a week. The Emergency phone number is 724-755-5800. Our toll free non-emergency number is 800-442-6829.
When signing up for water/sewage service as a commercial tenant, you will need the following:
- A $150.00 security deposit for water and $150.00 security deposit for sewer, if the wastewater service is provided by MAWC.
- A copy of the commercial lease.
- A copy of photo I.D.
- A completed application (application can be downloaded from our website).
- All previous balances left at a different address must be paid in full.
Residential tenants can no longer sign up for service. See your landlord, who must apply for service for your property.
The original due date is 15 days after the print date of the bill.
A reminder notice is sent 5 days after the original due date.
A certified shut-off notice is sent 14 days after the reminder notice is sent.
The shut-off date is 10 days after the certified
The original due date is 15 days after the print date of the bill.
A reminder notice is sent 3 days after the original due date.
A certified shut-off notice is sent 10 days after the reminder notice is sent.
The shut-off date is 10 days after the certified
DO NOT PAY AT AN AGENCY OR MAKE YOUR PAYMENT WITH OUR AUTOMATED PHONE SYSTEM WHEN YOUR SERVICE HAS BEEN SHUT OFF.
You will need to contact our customer service department to make your payment or come to our New Stanton office (front counter from 8:15am to 4:30pm or 24/7 drive thru window). The following must be paid in full:
*The balance due that is listed on your shut off notice
*A deposit if you did not pay one at the time you signed up for service
($100 for a residence and $150 for a business)
*A turn on fee
($20 for next day service / $50 for same day service if paid before 3:30pm
$150 for same day service if paid after 3:30pm)
*A signed release giving MAWC permission to restore service if you are not going to be home
(A release form can be downloaded from our website)
Start by checking for a toilet leak. Do this test at night or when you are out of the home for several hours. Color the water in the tank of the toilet with food coloring, coffee, cola etc. First thing in the morning or when you arrive home (before water is used) check the bowl of the toilet. If the color shows in the bowl, you have a toilet leak. Do this test to all of the toilets in the home.
You can also take a meter reading. Again you want to do this test at night or when you are out of the home for several hours. Take a read from the meter and write down all digits from left to right. First thing in the morning or when you arrive home, take another meter reading. Again you will want to write down all digits from left to right. If no one used water, the read should be the same. If the read is different and no one used water, you have an internal problem.
Start by checking for a toilet leak. Do this test at night or when you are out of the home for several hours. Color the water in the tank of the toilet with food coloring, coffee, cola etc. First thing in the morning or when you arrive home (before water is used) check the bowl of the toilet. If the color shows in the bowl, you have a toilet leak. Do this test to all of the toilets in the home.
If you do not find a problem with the toilets in your home, you may have a service line leak. Our customer service staff can send a service person out to take a meter reading to determine the amount of consumption that went through the meter since your bill was generated. If the service person determines a large amount of consumption, you may need to contact a plumber for further investigation of the problem.
- You can use QuickPay from the login screen to do a one-time payment. You will need to know your Account number, IAC and bank and routing number information or have your credit/debit card information available.
- You can set up a
nrecurring ACH payment, also known as a recurring or automatic bank draft. You will need to know your Account number, IAC and bank and routing number information. - You can select Pay Now from the Account Summary screen to make a one-time payment by Credit/Debit card or from a Bank Account.
By selecting the Request Service button, you can provide information on that page to request service for leak inspection, meter change, turn on, and turn off orders. Describe what you want in the Notes field and select 3 dates and times that are convenient for you. Our customer service representative will contact you and confirm the schedule for service visit.
With a copy of your bill, launch the Portal. Click Create an Account, then enter your Account Number, IAC Number, an email address that you want to use as the login and primary phone number. Select a security question and supply the answer. Enter a password and confirm the password. When you then click Create Account, and email will be sent to the email address you entered. That email will allow you to verify your email. The email verification link will take you to the login page where you can begin to access the exciting features of the Portal.
By creating an account on the Portal and clicking the Bills & Payments button, you will be able to get a history of bills and payments as well as view a copy of your bill.
The original due date is 15 days after the print date of the bill.
A reminder notice is sent 5 days after the original due date.
A certified shut-off notice is sent 14 days after the reminder notice is sent.
The shut-off date is 10 days after the certified
The original due date is 15 days after the print date of the bill.
A reminder notice is sent 3 days after the original due date.
A certified shut-off notice is sent 10 days after the reminder notice is sent.
The shut-off date is 10 days after the certified
DO NOT PAY AT AN AGENCY OR MAKE YOUR PAYMENT WITH OUR AUTOMATED PHONE SYSTEM WHEN YOUR SERVICE HAS BEEN SHUT OFF.
You will need to contact our customer service department to make your payment or come to our New Stanton office (front counter from 8:15am to 4:30pm or 24/7 drive thru window). The following must be paid in full:
*The balance due that is listed on your shut off notice
*A deposit if you did not pay one at the time you signed up for service
($100 for a residence and $150 for a business)
*A turn on fee
($20 for next day service / $50 for same day service if paid before 3:30pm
$150 for same day service if paid after 3:30pm)
*A signed release giving MAWC permission to restore service if you are not going to be home
(A release form can be downloaded from our website)
Is Fluoride added to MAWC water?
MAWC does not add fluoride to the water that is produced at our three (3) water treatment plants.
The water that MAWC receives from Greater Johnstown Water Authority to supply the Ligonier service area does contain fluoride.
Why does the water have a “chlorine” smell in the winter time?
MAWC adds chlorine to the drinking water to prevent water-borne disease outbreaks such as cholera, typhoid, giardiasis, etc. The chlorine must remain in the water for its entire journey to your spigot.
In the summertime MAWC combines ammonia with the chlorine to help carry the chlorine over the entire distribution system and reduce taste and odors caused by the warmer water. In the winter, MAWC eliminates the ammonia and adds only chlorine to the water. This chlorine eliminates any free ammonia in the system which left unchecked can cause bacterial growth. This “free” chlorine residual creates the off odors that you smell.
Is there anything I can do to eliminate the chlorine taste in my water?
Yes, place a pitcher of water in your refrigerator for cool, fresh water anytime. Chlorine will dissipate with time and the water will taste fresh. Reverse Osmosis and activated carbon filters are also effective in removing chlorine from water, but choose a reputable vendor and be sure to follow the manufacturer’s instructions for installation and maintenance.
Why does my drinking water sometimes look cloudy when first taken from a faucet and then clear up?
The cloudy water is caused by tiny air bubbles in the water similar to the gas bubbles in carbonated soft drinks. After a while, the bubbles rise to the top and are gone. This type of cloudiness occurs more often in the winter because the colder water holds more dissolved air.
Air can be introduced into the water after pipe repairs or other service disruptions. Call customer service for a main line flush if air is excessive after a leak.
There is a “pink slime” in my shower. Is it from the water?
No, certain species of airborne bacteria gravitate towards and thrive in a moist environment, such as showers, toilet bowls, sink drains, tiles and dog dishes. These bacteria are naturally occurring and unattractive, but are generally harmless. The best way to avoid this problem is to keep the surfaces free from bacterial film through regular cleaning using Lysol or a chlorine-based product.
What are the black spots, rings or lines in toilets and shower stalls?
Mold and mildew grows in places that are continually damp and is treated the same as the pink slime.
Any work on the lateral line is the responsibility of the homeowner. If necessary, the homeowner should contact a licensed plumber to perform the work.
No, grease should never be poured down the drain. It will solidify in the pipes and can cause a backup in your lateral line. It can also cause problems at pump stations and at the sewage treatment plant. Even if you have a garbage disposal, you should scrape all solid particles of food off your dishes into the trashcan prior to rinsing them in the sink.
The advertising people who decided to label them as “flushable” have likely never worked at a sewage treatment plant. Just because something CAN go down a toilet when you push the handle, does not mean that it SHOULD. Wipes deceivingly labeled as “flushable” do not degrade the same way that toilet paper does and can cause backups in your house, and problems in the collection system or at the sewage treatment plant.
Unless it is toilet paper or something that came out of your body (urine, fecal matter, or any bodily fluid), the answer is no.
