Frequently Asked Questions - Billing

  • You can use QuickPay from the login screen to do a one-time payment. You will need to know your Account number, IAC and bank and routing number information or have your credit/debit card information available.
  • You can set up an recurring ACH payment, also known as a recurring or automatic bank draft. You will need to know your Account number, IAC and bank and routing number information.
  • You can select Pay Now from the Account Summary screen to make a one-time payment by Credit/Debit card or from a Bank Account.

By selecting the Request Service button, you can provide information on that page to request service for leak inspection, meter change, turn on, and turn off orders. Describe what you want in the Notes field and select 3 dates and times that are convenient for you. Our customer service representative will contact you and confirm the schedule for service visit.

With a copy of your bill, launch the Portal. Click Create an Account, then enter your Account Number, IAC Number, an email address that you want to use as the login and primary phone number. Select a security question and supply the answer. Enter a password and confirm the password. When you then click Create Account, and email will be sent to the email address you entered. That email will allow you to verify your email. The email verification link will take you to the login page where you can begin to access the exciting features of the Portal.

By creating an account on the Portal and clicking the Bills & Payments button, you will be able to get a history of bills and payments as well as view a copy of your bill.

The original due date is 15 days after the print date of the bill.

                A reminder notice is sent 5 days after the original due date.

                A certified shut-off notice is sent 14 days after the reminder notice is sent.

                The shut-off date is 10 days after the certified 

The original due date is 15 days after the print date of the bill.

                A reminder notice is sent 3 days after the original due date.

                A certified shut-off notice is sent 10 days after the reminder notice is sent.

                The shut-off date is 10 days after the certified