What is a typical water emergency?

    • A water main leak causing flooding/damage or icy conditions in the winter.
    • A service line leak outside of the home causing flooding/damage or icy conditions in the winter.
    • A leak inside the home causing flooding/damage and the inside valve is inoperable.

    What is a typical wastewater emergency?

    • A basement back up of wastewater.
    • A manhole or clean out that is overflowing.

     

      EMERGENCY HOTLINE:

      (724) 755-5800

      24 hours a day / 7 days a week

       

      PLEASE CALL 911 IF YOU ARE EXPERIENCING A HAZARDOUS EMERGENCY SITUATION

      Frequently Asked Questions - Service

      DO NOT PAY AT AN AGENCY OR MAKE YOUR PAYMENT WITH OUR AUTOMATED PHONE SYSTEM WHEN YOUR SERVICE HAS BEEN SHUT OFF.

      You will need to contact our customer service department to make your payment or come to our New Stanton office (front counter from 8:15am to 4:30pm or 24/7 drive thru window).    The following must   be paid in full:

                      *The balance due that is listed on your shut off notice

                      *A deposit if you did not pay one at the time you signed up for service

                        ($100 for a residence and $150 for a business)

                      *A turn on fee

                      ($20 for next day service / $50 for same day service if paid before 3:30pm

                      $150 for same day service if paid after 3:30pm)

                      *A signed release giving MAWC permission to restore service if you are not going to be home

                      (A release form can be downloaded from our website)