If you experience a sewer backup, please call MAWC to report it as soon as possible. Reports must be made within 72 hours of the backup.
724-834-0966 (Monday – Friday 7:00 a.m. – 3:00 p.m.)
724-755-5800 (24 hours a day/7 days a week)
A MAWC employee will investigate to determine if there are any problems in the main sewer line, such as a blockage. If there is a blockage, the MAWC employee will take action to restore normal flow in the main sewer line. In some instances, the MAWC employee may determine that the backup was caused by a hydraulic overload due to a rain event.
In other cases, the investigation may show that the backup was caused by an issue in the homeowner’s lateral line, such as root intrusions or grease buildup. If so, the homeowner is responsible for calling a plumber to resolve the problem.
MAWC would like to respectfully notify you that property damage resulting from sewage backing up into your home is the responsibility of the homeowner, not the Authority.
Most insurance companies offer products to cover homeowners in the event a sewer backup. You can protect yourself from the unanticipated costs of a sewer backup by contacting your insurance agent.
Furthermore, there are mechanical devices (backflow preventers) designed to prevent sewage backups available for installation by licensed and insured plumbers.
We hope you will take the time to consider your risks and select any options that you feel best protect your property.